A new framework from ISACA positions organizations to build more trustworthy relationships with customers while simultaneously operating more cost-efficiently and making better use of emerging technology.
ISACA’s newly introduced Digital Trust Ecosystem Framework (DTEF) was designed by business and IT experts dedicated to instilling trustworthy principles into technology and business operations. The framework equips enterprises with good practices and direction to integrate digital trust across the organization, shaping product strategies and initiatives with a trust-focused approach that boosts competitiveness and reputation. Encompassing six domains – Culture, Emergence, Human Factors, Direct and Monitor, Architecture, Enabling and Support – the DTEF guides organizations as they strengthen digital trust with customers and stakeholders.
The DTEF focuses on the key components of building trustworthy relationships between enterprise and consumers, including: 1) integrity, 2) security, 3) privacy, 4) resilience, 5) quality, 6) reliability, and 7) confidence. It also addresses three traditional elements (people, process, and technology) and adds a fourth critical element (organization), and includes detailed practices, activities, outputs, controls, KPIs, and KRIs that a practitioner can use to implement and assess against.
The DTEF also helps organizations make better use of artificial intelligence and other emerging technology. While many frameworks focus heavily on technical aspects of implementing emerging tech, the DTEF helps enterprise leaders understand how to cultivate trust through leveraging emerging tech securely and responsibly.
As referenced in a recent ISACA blog post, here is a brief Q&A about the framework:
- What is the Digital Trust Ecosystem Framework (DTEF)?
Think of the DTEF as your trusty guide in the digital wilderness. It provides a comprehensive blueprint for building solid relationships and processes in the digital realm, ensuring integrity, security, privacy, resilience, quality, reliability and confidence every step of the way. - Why should companies prioritize digital trust?
Organizations that prioritize digital trust not only win over customers but also boost their reputation and dodge cybersecurity disasters. Digital trust isn’t just a buzzword; it’s the secret sauce for thriving in today’s fast-paced digital landscape. - What’s in the Digital Trust Portfolio and when can I get my hands on it?
It’s time to get excited! The Digital Trust Portfolio is packed with resources to help your organization! In March, you’ll find the framework, an interactive guide, a course and the Board Briefing on Digital Trust. Shortly after, you’ll be able to access an AI implementation guide using DTEF. - How are COBIT and DTEF different? Do they work together?
While COBIT remains the powerhouse framework for enterprise governance of information and technology, DTEF offers a broader perspective on digital trust. The two frameworks complement each other beautifully, allowing organizations to harness their combined strengths and conquer the digital frontier.
To learn more about the DTEF and for additional ISACA digital trust resources, including a related interactive guide for a more visual, hands-on experience, and a digital trust course, visit www.isaca.org/digital-trust.