Administering Cisco Contact Center Enterprise
The Administering Cisco Contact Center Enterprise (CCEA) course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
Virtual Learning
This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.
2 Formations trouvées
-
- Modalité Classe inter à distance
- Date 22-25 octobre, 2024
- Lieu SITE DISTANT
-
- Modalité Classe inter à distance
- Date 18-21 novembre, 2024
- Lieu SITE DISTANT
- Langue: Anglais
Demander une date ou un lieu pour cette formation