ITIL® 4 Specialist: Monitor, Support and Fulfil - Including Exam
This 3-day course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL® 4’s five management practices, namely, the ITIL® 4 Incident Management Practice, the ITIL® 4 Service Desk Practice, the ITIL® 4 Service Request Management Practice, the ITIL® 4 Monitoring and Event Management Practice, and the ITIL® 4 Problem Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.
The ITIL® 4 Monitor, Support, and Fulfil Practices module is structured and aligned around the ITIL® framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Incident Management Practice, ITIL® 4 Service Desk Practice, ITIL® 4 Service Request Management Practice, ITIL® 4 Monitoring and Event Management Practice, ITIL® 4 Problem Management Practice publications.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Virtual Learning
This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.
7 courses found
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- Delivery Format: Virtual Learning
- Date 04-06 December, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 04-06 February, 2025
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 14-16 April, 2025
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 09-11 June, 2025
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 13-15 August, 2025
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 06-08 October, 2025
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 03-05 December, 2025
- Location: Virtual
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