Reporting Cisco Contact Center Enterprise
The Reporting Cisco Contact Center Enterprise (CCER) course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.
9 courses found
-
- Delivery Format: Virtual Learning
- Date 27-28 October, 2024
- Location: Virtual
-
- Delivery Format: Public Classroom
- Date 10-11 November, 2024
- Location: Riyadh
-
- Delivery Format: Virtual Learning
- Date 24-25 November, 2024
- Location: Virtual
-
- Delivery Format: Virtual Learning
- Date 08-09 December, 2024
- Location: Virtual
-
- Delivery Format: Public Classroom
- Date 09-10 December, 2024
- Location: Dubai-Knowledge Village
-
- Delivery Format: Public Classroom
- Date 22-23 December, 2024
- Location: Riyadh
-
- Delivery Format: Public Classroom
- Date 12-13 January, 2025
- Location: Riyadh
-
- Delivery Format: Public Classroom
- Date 23-24 February, 2025
- Location: Cairo-Sheraton
-
- Delivery Format: Public Classroom
- Date 23-24 February, 2025
- Location: Virtual Training
Request a date or location for this course