Implementing and Troubleshooting Networks using Cisco ThousandEyes

• Network Administrators
• Network engineers
• Network managers and system engineers involved in the installation, configuration and usage of the Cisco ThousandEyes solution.

After completing this course, you should be able to:

• Describe the Cisco ThousandEyes solution and its high-level use cases
• Identify different types of ThousandEyes agents and supported tests
• Describe different Enterprise Agent deployment options, requirements, and procedures for agent deployment
• Describe different ThousandEyes test types
• Compare Thousand Eyes web layer tests
• Describe the role of an Endpoint Agent
• Deploy and Configure an Endpoint Agent
• Utilize ThousandEyes when performing the root cause analysis
• Discuss the challenges that ThousandEyes Internet Insights can address
• Describe the role and configuration of default and custom alerts
• Distinguish between usability of dashboards and reports
• Utilize ThousandEyes to monitor solutions end-to-end
• Describe how to perform system administration

Introducing Cisco ThousandEyes

• Modern Network Challenges
• Cisco ThousandEyes Overview
• See Inside-Out Use Case
• See Outside-In Use Case
• WAN Experience Use Case
• How Cisco ThousandEyes Does It
• Cisco ThousandEyes Visibility
• Modern IT Visibility Architecture

Introducing Cisco ThousandEyes Agents and Tests

• Cisco ThousandEyes Cloud Agents
• Cisco ThousandEyes Enterprise Agents
• Cisco ThousandEyes Endpoint Agents
• Cisco ThousandEyes Tests
• Agent Test Capabilities
• Agent Locations

Deploying Enterprise Agents

• Enterprise Agent Operation
• Enterprise Agent Firewall Requirements
• Enterprise Agent Network Utilization
• Enterprise Agent Deployment Options
• Enterprise Agent on Cisco IOS XE Platforms
• Virtual Appliance Setup
• Custom Virtual Appliance
• Embedded Enterprise Agent CLI Deployment
• Embedded Enterprise Agent Deployment with Cisco DNA Center
• Enterprise Agent Deployment in Proxy Environments
• Agent Labels
• Enterprise Agent Utilization
• Enterprise Agent Clusters

Describing ThousandEyes Routing, Network, DNS and Voice Tests

• Routing BGP Test
• BGP Test - Configuration
• Network Tests
• Agent-to-Server Network Test - Data Collection
• Agent-to-Agent Network Test - Data Collection
• Network Test - Path Visualization View
• Agent-to-Server Network Test- Configuration
• Agent-to-Agent Network Test - Configuration
• DNS Tests
• DNS Test - Metrics
• DNS Test - Configuration
• Voice Tests
• Vocie Tests - Metrics
• Voice Tests - Configuration

Describing Cisco ThousandEyes Web Tests

• Web Layer Tests
• HTTP Server Test - Metrics
• HTTP Server Test - Configuration
• Page Load Test - Metrics
• Page Load Test - Configuration
• Transaction Test - Metrics
• Transaction Test - Configuration
• Transaction Test - ThousandEyes Recorder
• Web Layer Tests - Proxy Metrics

Introducing Endpoint Agents

• Endpoint Agent Overview
• Browser Session Monitoring - Monitored Domains and Monitored Networks
• Endpoint Agent Use Cases - Last Mile Monitoring
• Endpoint Agent Use Cases - Performance Troubleshooting
• Endpoint Agent Use Cases - Application Experience Monitoring
• Endpoint Agent - Collected Data

Deploying Endpoint Agents

• Endpoint Agent System Requirements
• Endpoint Agent Installation
• Endpoint Agent Operation
• Endpoint Agent Configuration
• Endpoint Agent Proxy Configuration
• Endpoint Agent Views

Troubleshooting with Cisco ThousandEyes

• Practice Activity - Scenario A
• Troubleshooting Analysis - Scenario A
• Practice Activity - Scenario B
• Troubleshooting Analysis - Scenario B
• Practice Activity - Scenario C
• Troubleshooting Analysis - Scenario C
• Share Links and Saved Events
• Multi-Service Views

Using Internet Insights

• Challenges with Internet Monitoring
• Internet Insights Packages
• Internet Insights Dashboard
• Internet Insights View

Configuring Alerts

• Alerts Overview
• Notification Triggers
• Alert Rule Configuration
• Dynamic Baselines
• Alert Views
• Alert Suppression Window
• Enterprise Agent Notifications

Customizing Dashboards and Reports

• Data Retention
• Dashsboards and Reports Comparison
• Report Snapshots
• Baseline Metrics with Reports
• Data Aggregation
• Widget Configuration
• Dashboard Examples

Monitoring Solutions

• Microsoft 365 Solution Monitoring
• Microsoft 365 Test Targets
• Microsoft 365 Service Level Metrics
• Cisco Webex Monitoring
• Cisco Webex Web Zone Testing
• Cisco Webex CB and MMP Testing
• Cisco Webex Test Targets
• Cisco Webex Service Level Metrics
• SD-WAN Monitoring
• SD-WAN Overlay Monitoring
• SD-WAN Underlay Monitoring
• SD-WAN Service-Level Metrics

Administrating the System

• Role Based Access Control
• Account Groups
• User Account Settings
• Organization Settings
• Time Zone Settings
• Activity Log
• Cisco ThousandEyes Billing
• Unit Calculator

Labs

• Schedule a Test
• Deploy Enterprise Agent
• Configure Network, DNS, and Voice Tests
• Configure Web Tests
• Deploy and Configure an Endpoint Agent
• Examine Internet Insights
• Configure Alerts
• Build a Dashboard and Report
• Account Administration

Attendees should meet the following pre-requisites:

• Basic understanding of network fundamentals
• Basic understanding of Internet Control Message Protocol (ICMP), User Datagram Protocol (UDP), Transmission Control Protocol (TCP), HTTP, SSL, and DNS protocol

• CCNA - Implementing and Administering Cisco Solutions

Recommended as preparation for the following exams:

• There are no exams currently aligned to this course