Troubleshooting Cisco Contact Center Enterprise
The Troubleshooting Cisco Contact Center Enterprise (CCET) course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues.
This class will help you:
- Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE
- Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues
4 courses found
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- Delivery Format: Virtual Learning
- Date 06-07 January, 2025
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 14-15 April, 2025
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 02-03 June, 2025
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 06-07 October, 2025
- Location: Virtual
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