Administering Cisco Contact Center Enterprise
The Administering Cisco Contact Center Enterprise (CCEA) course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.
5 courses found
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- Delivery Format: Virtual Learning
- Date 18-21 November, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 20-23 January, 2025
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 18-21 March, 2025
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 16-19 June, 2025
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 16-19 September, 2025
- Location: Virtual
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